Ada Support Inc.
Ada
Ada is an agentic customer-experience platform providing AI agents that resolve customer queries and act across voice, messaging, and email channels.
Software type
Customer support & help desk
Manage customer questions, requests, incidents, and service workflows.
Products to investigate
Agile CRM, Inc.
Agile CRM
Agile CRM includes a substantial helpdesk-ticketing module (helpdesk groups, workflow/SLA automation, canned responses, ticket labels) alongside a deal-pipeline CRM with configurable stages.
Bitrix24
Bitrix24
Bitrix24 combines contact and company records, communication history, sales and marketing tools, customer support, tasks, projects, and workflow automation in one workspace.
Chatbase
Chatbase
Chatbase is a no-code platform for building and deploying conversational AI agents for customer support, sales, and product guidance across multiple channels.
Chatwoot Inc.
Chatwoot
Chatwoot is an open-source, self-hostable omnichannel support inbox with a conversation status lifecycle (open/resolved/snoozed) and an optional knowledge base.
Creatio
Creatio CRM
Creatio CRM brings customer records and workflows for marketing, sales, and service into one AI-enabled, no-code platform.
Crisp IM SAS
Crisp
Crisp is a ticketing system with SLAs and a customer self-service portal, treating all channel conversations as tickets.
Decagon AI, Inc.
Decagon
Decagon is an omnichannel AI customer-service agent platform using natural-language Agent Operating Procedures to handle voice, chat, and email interactions.
Deskpro Ltd
Deskpro
Deskpro is a cloud or on-premise ticketing help desk sold globally, with a shared queue and knowledge base.
EngageBay Inc.
EngageBay
EngageBay's Service Bay module provides ticket queues and views (latest/urgent/pending/unassigned/unsolved), assignment/routing to support groups, and reporting.
EspoCRM
EspoCRM
EspoCRM is open-source CRM software for managing organisations, contacts, their interaction histories, meetings, calls, sales opportunities, marketing, and support cases.
Fin AI, Inc.
Fin AI Agent
Fin is an autonomous AI customer-service agent deployable across Intercom, Salesforce, Hubspot, Freshdesk, and other helpdesks, with US/EU/Australia data residency.
FreeScout
FreeScout
FreeScout is a free, self-hosted help desk with ticket status tracking and shared-mailbox handling.
Freshworks Inc.
Freshdesk
Freshdesk is a dedicated external-customer help desk with ticketing, SLA management, and a knowledge base, positioned by Freshworks as distinct from its internal-IT sibling Freshservice.
Front
Front
Front is a customer-operations platform combining a shared inbox with SLA rules, ticket-style workflow automation, and analytics across email and messaging channels.
Giva, Inc.
Giva
Giva is a cloud help-desk and ITSM ticketing suite serving customers worldwide.
Gorgias Inc.
Gorgias
Gorgias is an ecommerce-focused ticketing help desk with a shared queue, SLA handling, and macros for online retailers.
GrooveHQ
Groove
Groove is a shared-inbox help desk with ticketing, a knowledge base, and live chat, built for small support teams.
Halo Service Solutions
HaloITSM
HaloITSM is ITIL-aligned service-desk software whose broader Halo platform includes a white-label Customer Help Centre self-service portal for external users.
HappyFox Inc.
HappyFox
HappyFox is a dedicated ticketing and help-desk SaaS platform sold globally.
Help Scout PBC
Help Scout
Help Scout is a shared-inbox help desk with ticket workflows, a Docs knowledge base, and a Beacon live-chat/self-service widget.
HelpCrunch
HelpCrunch
HelpCrunch is a ticketing help desk with new/open/pending/on-hold/closed statuses and a multilingual public knowledge base.
Text, Inc.
HelpDesk
HelpDesk is a standalone ticketing product from the maker of LiveChat, built for teams that want dedicated ticket management separate from live chat.
Grexit, Inc.
Hiver
Hiver is a Gmail-native help desk with SLA management and a shared-inbox ticketing workflow, built for teams already working out of Gmail.
HubSpot
HubSpot Smart CRM
HubSpot Smart CRM unifies contact and company records, conversations, activity history, deals, and data used across HubSpot sales, marketing, and service tools.
Atlassian
Jira Service Management
Jira Service Management offers a configurable customer portal that can be opened to external users, alongside its ticket/request queue, distinguishing it from a purely internal IT tool.
Kayako
Kayako
Kayako is a unified ticket-queue support platform with SLA management, assignment, and escalation.
Kustomer
Kustomer
Kustomer is an omnichannel customer-service ticketing platform for managing support conversations across channels.
Quality Unit, LLC
LiveAgent
LiveAgent is a multichannel help desk with ticketing, live chat, and call-centre features, sold globally.
Text, Inc.
LiveChat
LiveChat is a chat-first support tool with a genuine ticketing sub-feature that tracks open/pending/solved status for offline messages.
Microsoft
Microsoft Dynamics 365
Microsoft Dynamics 365 provides connected applications for managing customer records and interactions across sales, marketing, customer service, and field service.
Enhancesoft
osTicket
osTicket is a long-standing, actively maintained open-source ticketing system, widely self-hosted by support teams.
ProProfs
ProProfs Help Desk
ProProfs Help Desk is a shared-inbox ticketing tool with a built-in knowledge base for customer support teams.
Reamaze
Re:amaze
Re:amaze is a help-desk and live-chat platform for ecommerce and services businesses with a full ticket lifecycle across channels.
Richpanel, Inc.
Richpanel
Richpanel is a ticket-based help desk supporting email, chat, SMS, social, and phone, with ecommerce integrations and a custom API path for other business types.
Salesforce
Salesforce CRM
Salesforce CRM provides shared customer and organisation records, interaction history, sales, marketing, service, commerce, analytics, and workflow automation.
ServiceNow, Inc.
ServiceNow
ServiceNow's Customer Service Management product line provides external-facing case/ticket management, workflow automation, and self-service, alongside the platform's broader enterprise tools.
Sobot Technology Pte. Ltd.
Sobot
Sobot is a global customer-contact platform with a collaborative ticketing system supporting SLAs and auto-triggers.
SuiteCRM Ltd
SuiteCRM
SuiteCRM is open-source CRM software that centralises customer data and interactions across contacts, organisations, sales, marketing, service, cases, and workflows.
SutiSoft, Inc.
SutiCRM
SutiCRM combines customer account and activity histories with sales, marketing, service cases, contracts, workflow automation, and AI-assisted lead and deal management.
Tall Emu
Tall Emu CRM
Tall Emu CRM connects customer and company records, relationship and activity histories, sales, support, inventory, orders, manufacturing, and fulfilment for Australian and New Zealand businesses.
TeamSupport LLC
TeamSupport
TeamSupport is a B2B customer-support ticketing platform built for software and technology companies supporting business customers.
Tidio LLC
Tidio
Tidio combines a Helpdesk ticketing module (with open/pending/solved status, assignment, and priority) with live chat and a chatbot.
Trengo B.V.
Trengo
Trengo is an omnichannel ticketing inbox for SMB support teams, unifying email, chat, and social messaging into one queue.
Webkul
UVdesk
UVdesk is an open-source ticketing help desk with a shared queue and knowledge base.
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk is a multi-brand ticketing help desk with a shared queue, SLA management, and satellite/multi-company support.
Voiceflow, Inc.
Voiceflow
Voiceflow is a conversational AI platform for building, deploying, and iterating AI agents across web, app, messaging, and voice channels.
Vtiger
Vtiger CRM
Vtiger CRM gives marketing, sales, and support teams a shared customer record covering contacts, interactions, deals, campaigns, support cases, and workflows.
Workbooks
Workbooks CRM
Workbooks CRM tracks people, organisations, and interactions across marketing, sales, customer service, projects, orders, and commercial operations.
Zammad GmbH
Zammad
Zammad is an open-source ticketing system with a full ticket lifecycle, self-hostable or cloud-hosted.
Zendesk, Inc.
Zendesk Suite
Zendesk Suite is a category-defining customer support platform with a shared ticket queue, SLA management, a help-centre knowledge base, and live chat, with an AU/NZ data-residency option.
Zoho Corporation
Zoho Desk
Zoho Desk is a multichannel ticketing help desk with a shared queue, SLA management, and a knowledge base, part of the wider Zoho suite of separately listed business apps.